Shipping Information

Furniture & Large Freight Delivery:

• Residential deliveries are curbside only — no inside or white glove delivery.

• Have help ready to move furniture inside on delivery day.

• Freight carriers deliver Monday–Friday, 9 AM–5 PM.

• They will contact you ahead to schedule delivery; provide a good contact phone number.

• Furniture is delivered to your driveway.

• If you miss your delivery appointment, you may be charged extra for a redelivery.

• Inspect all items carefully before signing.

  • If damaged, do NOT sign; contact Tundraglobe.com immediately at 1-561-320-7425 while the carrier is present.

  • If you can’t contact them, refuse delivery or note damages on the bill of lading.

• Special delivery requests (like inaccessible addresses or ferry fees) should be communicated before ordering via sales@tundraglobe.com

• Furniture assembly is not included.

Shipping & Delivery Policy:

• Ships throughout the US and internationally (Canada and some other countries).

• Shipping charges calculated in the cart, vary by item weight, carrier, and destination.

• International orders may have customs/brokerage fees.

• Orders ship Monday–Friday, usually within 48 hours after payment.

• Shipping transit times are estimates, not guaranteed.

• Missing or defective items must be reported within 2 business days of delivery.

• Carriers used: USPS, FedEx, UPS.

• Risk of loss passes to customer once items are handed to carrier — customer files claims for lost/damaged shipments.

Backorder & Partial Shipping:

• Orders held until all items are in stock.

• Partial shipments available upon request at sales@tundraglobe.com

Cancellation Policy:

• You have 30 minutes after order submission to cancel without penalty.

• After 30 minutes, cancellations incur a 10% fee.

• Once shipped, returns follow the Return Policy.

• Refused deliveries incur a 20% restocking fee + customer pays return shipping.

• Address errors causing returns incur fees and customer pays reshipment.

• Bulk order cancellations depend on timing, may incur restocking fees and freight charges.

Return Policy:

• Only new, original-packaged items are returnable.

• 20% restocking fee applies to returns (excluding tax/freight).

• Customer pays return shipping.

• Returns must be resalable with all original packaging.

• No returns on “Closeout,” “Special Purchase,” “Limited Stock,” flooring nailers, vacuums, sanding equipment.

• Defective items replaced/repaired per manufacturer warranty.

• If the wrong product shipped, Tundraglobe.com provides prepaid return labels.

• Report damages immediately; do NOT refuse delivery without calling first.

• Damaged goods are the carrier’s responsibility; keep damaged items until carrier inspects.
  

Additional Notes:

• Orders take 5–7 business days processing before shipping.

• Shipping transit times exclude weekends and holidays.

• Shipping carriers do not guarantee delivery dates; no refunds if delayed.

• For issues, contact sales@tundraglobe.com or call 561-320-7425.