Shipping policy

📦 Shipping & Delivery Policy

 

Thank you for shopping with Tundraglobe.com. Below you'll find important information about how we process, ship, and handle your orders.

🚚 Domestic Shipping (U.S.)

We ship throughout the United States using trusted carriers, including:
✅ UPS, USPS, and FedEx

  • Shipping & handling charges apply unless otherwise noted.

  • Shipping is calculated at checkout based on:

    • Product weight and dimensions

    • Destination

    • Selected shipping method and carrier

    • USPS Ground Advantage / First-Class: ~2–5 business days

    • UPS Ground: ~1–5 business days

    • FedEx Ground: ~1–5 business days

    • DHL (domestic): ~1–5 business days

Order Processing Time:

  • Orders typically ship within 48 hours, Monday–Friday, after payment is verified.

  • Orders received by 3:00 PM EST may ship the same day.

  • Delivery timelines shown at checkout are estimates only and not guaranteed.

🌍 International Shipping (Including Canada)

We ship internationally using the following carriers:
✅ UPS International, USPS Priority Mail International, and FedEx International

Important Notes:

  • International buyers are responsible for all import duties, VAT, customs, and brokerage fees.

  • These fees are not included in your order total and are due upon delivery.

  • All customs/import fees are non-refundable, even if an order is refused or returned.

  • USPS Priority Mail International: ~6–10 business days

  • UPS International (Saver / Expedited): ~3–10 business days

  • FedEx International Economy/Priority: ~3–8 business days

  • DHL Express Worldwide: ~2–7 business days

Some products may not be eligible for international delivery. If this affects your order, we’ll notify you via email.

📦 Backorders & Partial Shipments

  • Orders containing backordered or preorder items will ship once all items are available.

  • To request a partial shipment, email sales@tundraglobe.com and we’ll ship in-stock items immediately and the rest when available.

🚧 Shipping Limitations

  • Orders are shipped to the exact address provided at checkout.

  • If an order is returned due to an invalid address, incorrect info, or refusal, the customer is responsible for:

    • Return shipping fees

    • 20% restocking fee

  • Risk of loss and title transfer to the buyer once the item is handed to the carrier (UPS, USPS, or FedEx).

  • Customers must file claims directly with the carrier for any lost or damaged packages.

❌ Order Cancellations

To cancel an order before it ships, contact us at sales@tundraglobe.com.
Once shipped, your order may only be canceled or returned under the terms of our Return Policy.

Canceled or refused shipments:

  • Subject to a 20% restocking fee

  • Original shipping costs are non-refundable

  • Reshipping due to address errors will incur a 20% processing fee plus additional shipping charges

🔁 Return Policy Summary

  • Returns require a valid RMA (Return Merchandise Authorization) number.

  • Items returned without an RMA will not be accepted or refunded.

  • Shipping and handling charges are non-refundable.

  • Return claims must be made within 2 business days of delivery for missing items.

📦 Damaged or Defective Items

If your package is damaged in transit (via UPS, USPS, or FedEx):

  1. Do not refuse delivery. Instead, contact us first at 561-320-7425.

  2. Inspect all packages and note visible damage before signing.

  3. Keep all packaging and documents for claims.

  4. Notify us and the carrier within 2 business days.

We will assist you in filing a claim and work with the carrier to resolve the issue. If the damage is confirmed and documented, a refund or replacement will be issued.

🕒 Shipping Delays & Holiday Schedule

  • Shipping does not occur on weekends or major holidays.

  • Delays may occur due to high volumes or carrier service issues.

  • Orders placed during holiday periods may require extra time to process and deliver.

  • Orders with mismatched billing/shipping addresses or unverifiable contact info may experience additional delays.

📬 Contact Us

Have questions about shipping, delivery, or freight quotes?
We're here to help.

📧 Email: sales@tundraglobe.com
📞 Phone: 561-320-7425

 

🛍️ Buyer's Remorse Policy

We are committed to providing accurate product information and excellent customer service. However, please review the following policy regarding cancellations and returns due to buyer’s remorse.

❓ What Is Buyer’s Remorse?

Buyer’s remorse refers to a change of mind after an order is placed — such as ordering the wrong item, deciding you no longer need the product, or changing your preference.

❌ No Returns for Buyer’s Remorse

Due to the nature of our business, which includes specialty, custom, and direct-from-manufacturer items:

  • We do not accept returns or issue refunds for buyer’s remorse.

  • All sales are final once processed.

📦 Order Cancellation Requests

  • Orders can only be canceled if they have not yet shipped.

  • Once an order has shipped, it cannot be canceled or recalled.

  • Canceled orders are subject to our Return & Refund Policy if they have already entered the shipping process.

To request a cancellation, email sales@tundraglobe.com or call 561-320-7425 as soon as possible.

🚚 Refused Deliveries & Return Fees

If you refuse delivery due to buyer’s remorse:

  • You will be responsible for:

    • Return shipping costs

    • A 20% restocking fee

  • Original shipping and handling fees are non-refundable

  • Customs fees are also non-refundable, if applicable

🌍 International Orders & Customs Fees

For international customers, please note:

  • Any customs duties, taxes, VAT, or brokerage fees charged by your country are your responsibility.

  • These fees are not included in your purchase price.

  • Customs/import fees are non-refundable — even if the order is refused, returned, or canceled.

We strongly recommend checking with your local customs office before placing an order if you're unsure about potential charges.

✅ Preventing Buyer’s Remorse

To help ensure satisfaction with your purchase:

  • Review product descriptions, specs, and sizing carefully

  • Contact us with any product questions before ordering

  • Verify all shipping information is correct at checkout

💬 Questions?

Our team is happy to help before or after your order to make sure you’re confident in your purchase.

📧 sales@tundraglobe.com
📞 561-320-7425

 

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