Supplier, Product & Warranty Policy

Last Updated: October 3, 2026

Tundra Globe offers a variety of products sourced from manufacturers, brands, distributors, suppliers, and fulfillment partners. Some products may be shipped directly to customers by one of our third-party suppliers or fulfillment partners.

This policy explains how we handle third-party products, manufacturer warranties, product information, food products, shipping, and product-related concerns.

1. Third-Party Suppliers

Tundra Globe works with independent third-party manufacturers, suppliers, distributors, and fulfillment partners to source and fulfill certain products available through our store.

Product information, including descriptions, specifications, ingredients, images, instructions, warnings, packaging information, and other product details, may be provided by the applicable manufacturer or supplier.

While we make reasonable efforts to maintain accurate product information, manufacturers and suppliers may change product specifications, packaging, ingredients, availability, or other product details without notice.

2. Manufacturer Warranties

Some products may be covered by a manufacturer's or supplier's warranty.

When a manufacturer or supplier provides a warranty, that warranty is subject to the applicable manufacturer's or supplier's terms, conditions, exclusions, limitations, and claim procedures.

Tundra Globe does not create, extend, or modify a manufacturer's warranty unless expressly stated otherwise.

When appropriate, we may assist customers in communicating with the manufacturer or supplier regarding a warranty claim.

Nothing in this policy is intended to remove or limit any warranty, consumer protection, or legal right that cannot lawfully be excluded or limited.

3. Product Defects or Problems

If you receive a product that appears defective, damaged, incomplete, or materially different from what you ordered, please contact Tundra Globe as soon as possible.

To help us investigate the issue, we may request photographs, videos, packaging information, product labels, lot numbers, serial numbers, or other documentation.

Depending on the circumstances, the applicable supplier's policies, and applicable law, we may coordinate with the supplier or manufacturer to determine an appropriate resolution, which may include a replacement, repair, refund, or other remedy.

4. Product Information

Product descriptions, specifications, dimensions, colors, photographs, availability, and other information displayed on our website may be supplied by manufacturers, suppliers, distributors, or other third parties.

Although we make reasonable efforts to keep product information accurate, the actual product, packaging, labeling, or appearance may differ from information or images displayed online.

Customers should review the product packaging, instructions, warnings, and other information provided with the product before using it.

5. Food Products

Tundra Globe offers certain food products that may be manufactured, packaged, stored, and/or fulfilled by third-party manufacturers or suppliers.

Food products may contain ingredients or allergens that are important to certain customers. Product formulations and packaging may also change from time to time.

For this reason, customers should always review the actual product packaging and label received with their order before consuming a food product.

Customers should review the ingredient list, allergen information, nutritional information, expiration or best-by date, storage instructions, preparation instructions, and any warnings provided on the product.

If you have a food allergy, intolerance, dietary restriction, or other concern about a food product, carefully review the product label and, when necessary, contact the manufacturer or supplier directly for the most current information.

Tundra Globe does not recommend consuming a food product when the customer is uncertain about its ingredients, allergens, condition, storage, or suitability.

6. Food Quality or Safety Concerns

If a food product arrives damaged, opened, leaking, spoiled, improperly packaged, or otherwise appears unsafe, do not consume the product.

Please contact Tundra Globe promptly and retain the product, packaging, labels, lot numbers, expiration or best-by information, and other relevant information whenever possible.

We may request photographs or other documentation and may work with the applicable supplier or manufacturer to investigate the issue and determine an appropriate resolution.

If a product is subject to a manufacturer recall or other safety notice, customers should follow the instructions provided by the manufacturer or applicable regulatory authority.

7. Supplier and Manufacturer Responsibilities

Our suppliers and manufacturers are responsible for matters within their control relating to the products they manufacture or supply, including applicable manufacturing processes, formulations, packaging, labeling, product specifications, instructions, warnings, and manufacturer warranties.

Tundra Globe may rely on information provided by these third parties when creating product listings and processing orders.

However, nothing in this policy is intended to waive, transfer, or limit any responsibility or obligation that Tundra Globe may have under applicable federal or state law.

8. Dropshipping and Direct Fulfillment

Some products purchased from Tundra Globe may be shipped directly from a third-party supplier or fulfillment partner.

When an order is fulfilled this way, the supplier or fulfillment partner may handle the storage, packaging, and shipment of the product.

As a result, the shipping origin, packaging, shipping carrier, tracking information, and estimated delivery time may vary between products.

Using a third-party supplier or fulfillment partner does not change the customer's purchase relationship with Tundra Globe or any rights the customer may have under applicable law.

9. Shipping and Delivery

Estimated delivery dates are estimates and are not guaranteed unless specifically stated otherwise.

Orders may be delayed due to carrier delays, weather, supplier delays, inventory availability, incorrect shipping information, or other circumstances outside our reasonable control.

Tracking information will be provided when available.

Customers are responsible for providing an accurate and complete shipping address when placing an order.

10. Returns and Refunds

Returns, refunds, and exchanges are handled according to our Return & Refund Policy and any applicable requirements associated with the product.

Certain products may have specific return restrictions due to their nature, including food products, perishable products, health and hygiene considerations, or other applicable restrictions.

Please contact Tundra Globe before returning a product so that we can provide the appropriate instructions.

Nothing in our Return & Refund Policy is intended to restrict any rights or remedies available to customers under applicable law.

11. Product Recalls and Safety Notices

If Tundra Globe receives information regarding a product recall, safety notice, or other significant product-related issue, we may take appropriate steps based on the information provided by the manufacturer, supplier, carrier, or applicable regulatory authority.

Customers should follow all applicable recall, safety, storage, and usage instructions provided by the manufacturer or regulatory authorities.

12. Customer Responsibility

Customers are responsible for reviewing product instructions, warnings, labels, ingredients, allergen information, storage requirements, and other manufacturer-provided information before using or consuming a product.

Customers should use products only as directed by the manufacturer and should not modify, misuse, or alter products contrary to the manufacturer's instructions.

For food products, customers should carefully review the actual product label before consumption.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Tundra Globe will not be responsible for losses arising solely from circumstances outside our reasonable control, including supplier delays, carrier delays, manufacturer decisions, or inaccurate information supplied to us by a third party.

Nothing in this policy excludes or limits liability, warranties, consumer protections, or remedies that cannot legally be excluded or limited under applicable law.

14. Changes to Product Information

Manufacturers and suppliers may change product formulations, ingredients, packaging, specifications, availability, or other product information.

Tundra Globe may update product listings when new information becomes available. However, customers should rely on the product's actual packaging and labeling for the most current information, particularly for food products, ingredients, allergens, warnings, and expiration or best-by dates.

15. Contact Us

If you have a question or concern regarding a product, warranty, food product, shipment, return, or supplier-related issue, please contact us.

Tundra Globe
Email: sales@tundraglobe.com
Website: https://www.tundraglobe.com/

We will review the matter and, when appropriate, work with the applicable manufacturer, supplier, or fulfillment partner to help resolve the issue.

16. Policy Updates

Tundra Globe may update this policy from time to time to reflect changes to our products, suppliers, fulfillment practices, business operations, or applicable requirements.

Any updated version will be posted on this page with the revised effective date.